Shipping

When will my order ship?

This will depend on what shipping option you've selected, but we will process and confirm your order immediately, with packaging and shipping to then happen over the next few business days.

How long will shipping take?

In general, please expect it to take around 1-2 weeks from day of purchase to day of delivery.

Do you ship internationally?

Yes, we ship worldwide. Shipping is free to the US, Canada, and Hong Kong. For all other destinations, shipping is calculated and charged at checkout.

Will I be charged customs?

Orders to the US, Canada, and Hong Kong: no. For all other destinations, the shipping fee at checkout covers delivery only — your country's customs authority may separately charge duties and import taxes when the package arrives, billed by the carrier.

What if I'm shipping to a different country than the one I'm browsing from?

The stock and pricing shown on our site reflect the country / region you're currently browsing in, not necessarily where your order will end up. If you're sending an order somewhere other than the country you're shopping from (for example, browsing from the US but shipping to Hong Kong), please switch your region using the "Country/Region" selector at the bottom of the page to your shipping country before you shop. That way, what you see will match what's actually available there.

Returns

Can I make a return?

As we are a small business, we are not currently accepting any returns or exchanges. If you have any questions or concerns about the products you receive from us, please contact us at support@jun-nyc.com.